Refund policy

Refund Policy

Refund on all Stratosphere Fashion Boutique merchandise sold on store site.

STRATOSPHERE FASHION BOUTIQUE LLC IS NOT RESPONSIBLE FOR COLOR VARIATIONS. THE IMAGE ON SCREEN IS IN RGB FORMAT AND MERCHADISE IS PRINTED IN CMYK FORMAT. 

Items sent back to us without first requesting a return confirmation will not be refunded. 

Refunds

We have a 30-day return policy. Please inspect your order upon reception and contact us immediately if item is defective, damaged or if you received the wrong item, so we can evaluate the issue and make it right. Refund on manufacture defects, damaged, or if received wrong item. Please send email with description of merchandise defective, damage, wrong item or non-defective item. Also, include first and last name on invoice, address that item package was shipped and Invoice number. Do not send attachments with emails, STRATOSPHERE FASHION will not open attachments.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. STRATOSPHERE FASHION BOUTIQUE LLC will determine if merchandise is a defective, damaged, wrong item or non-defective. 

An email confirmation to return item will be sent by STRATOSPHERE FASHION BOUTIQUE LLC. Once a confirmation of approval is sent by STRATOSPHERE FASHION BOUTIQUE LLC. Please mail item in properly shipping package condition with contact name, email address, invoice and shipping cost.  Non-defective merchandise returns will be reimbursed for merchandise and not return shipping. 

Refund for defective, damage, or wrong item. include shipping cost for return item in shipping package. Please include in shipping package with description of merchandise defective, damage, or wrong item.

STRATOSPHERE FASHION BOUTIQUE LLC will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. 

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Please note that returns will need to be sent to the following address:

STRATOSPHERE FASHION BOUTIQUE LLC, 7199 S Kingery Hwy #1054, Willowbrook, IL 60527. 

If more than 15 business days have passed since we’ve approved your return, please contact us. 

You can always contact us for any return question by going to top of the Home Page and click Contact.